If you would like to return your order, please fill out the attached return form that came with the package. Carefully seal the package and attach the shipping label to the package.
I forgot to add my discount code, can it still be add?
If you would like to return your order, please fill out the attached return form that came with the package. Carefully seal the package and attach the shipping label to the package.
What payment methods are accepted?
If you would like to return your order, please fill out the attached return form that came with the package. Carefully seal the package and attach the shipping label to the package.
Orders & Shipping
How do I return my order?
To reduce unnecessary returns, we’d really like to help you get the right size the first time. If you still have questions, please get in touch.
All orders can be returned within 10 days.
Provided the following conditions are met:
1. Original Packaging: All packaging materials must be intact and included with the returned product.
2. Unwashed: The item must not have been washed or cleaned in any way.
3. Undamaged: The product must be in its original condition, free of any damage or alterations caused by the customer.
4. Complete Accessories: All accessories, tags, and labels must be returned with the item.
5. Proof of Purchase: A valid proof of purchase or order number must be provided.
Please note that items that do not meet these conditions may not be eligible for a return or refund.
Which shipping service do you use?
Kyleta uses DHL Carbon Neutral Shipping on all orders.
<p style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:15.0000pt;
margin-left:0.0000pt;mso-pagination:widow-orphan;">International orders are shipped using DHL Worldwide Express.<span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><p style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:15.0000pt;
margin-left:0.0000pt;mso-pagination:widow-orphan;">For all orders, somebody will need to be available to accept the parcel and provide a signature.<span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;">